Operations Manager (BPO) - Lead High-Performance Teams in Bali

Are you a dynamic leader with a passion for operational excellence in the BPO industry? Join our team as an Operations Manager in the vibrant heart of Bali and take the helm of a high-performing customer service operation. This is your opportunity to empower teams, shape processes, and drive operational efficiency in one of the most sought-after destinations in the world. At Private Advertiser, we are committed to delivering exceptional customer service and your role will be pivotal in ensuring that we meet and exceed our clients' expectations.

As an Operations Manager, you will be responsible for overseeing the daily operations of our customer service team, ensuring that all processes are running smoothly and efficiently. You will work closely with your team to identify areas for improvement, implement best practices, and drive continuous improvement initiatives. With a strong background in operations management and a proven track record of success, you will be well-equipped to lead our team to new heights of excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage the daily operations of the customer service team, ensuring high levels of customer satisfaction and operational efficiency.
• Develop and implement operational strategies and processes to improve productivity, quality, and customer service standards.
• Monitor and analyze key performance indicators (KPIs) to identify trends, areas for improvement, and opportunities for growth.
• Lead and mentor team members, providing guidance and support to help them achieve their full potential.
• Collaborate with cross-functional teams to ensure seamless integration and alignment of operational goals.
• Implement and enforce quality assurance measures to maintain high standards of service.
• Stay up-to-date with industry trends and best practices, and apply this knowledge to drive continuous improvement.
• Manage and optimize the use of operational resources, including staffing, technology, and facilities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in the BPO industry.
• Proven track record of successfully leading and managing high-performance teams.
• Strong knowledge of operational best practices, processes, and tools such as CRM systems, QA tools, and project management software.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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