Customer Care Representative (Remote - Bali, Indonesia)

Join World Networking Services Inc., a global leader in customer experience solutions, as a Customer Care Representative based in beautiful Bali, Indonesia! We're looking for passionate, English-speaking professionals to deliver exceptional support to our diverse customer base. As a Customer Care Representative, you'll be the voice of our company, ensuring every interaction leaves a lasting positive impression. Our team in Bali is dedicated to providing top-notch service, and we're excited to have you join us in creating memorable experiences for our customers.

In this role, you'll handle incoming customer inquiries via phone, email, and live chat, using our proprietary CRM system, Zendesk. You'll troubleshoot issues, escalate problems when necessary, and work closely with our product and technical support teams to resolve customer concerns efficiently. This is a remote position, allowing you to work from anywhere in Bali while being part of a dynamic, international team.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide excellent customer service by resolving inquiries and complaints promptly and professionally.
• Handle incoming customer support requests via phone, email, and live chat using Zendesk.
• Troubleshoot and resolve technical issues, providing clear and concise instructions to customers.
• Document all customer interactions and maintain accurate records in our CRM system.
• Escalate complex issues to the appropriate teams or departments as needed.
• Monitor and analyze customer support metrics to identify areas for improvement.
• Stay up-to-date with company policies, procedures, and best practices in customer service.
• Contribute to the continuous improvement of our customer support processes and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in customer service or a related role, preferably in a technical support environment.
• Fluent in English, both written and spoken.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Proficiency in using CRM systems, particularly Zendesk.
• Ability to work independently and as part of a team.
• Must be able to work remotely from Bali, Indonesia.

🛠️ Keahlian

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